Deposit Operations Specialist - Brookhollow - 04092018
|Employment Type:||Full Time|
|Department:||Deposit Operations - Corporate - 8400|
|Description:||Responsible for performing a variety of job duties in a knowledgeable manner as a floating member of Deposit Operations, Item Processing, and Customer Service during vacations, absences, or as needed.|
|Duties:||Essential Job Function/Responsibility:|
Extensive customer service skills are needed to assist internal and external customers on the phone. Friendly, courteous and helpful attitude is of utmost importance.
Handles inquiries and requests pertaining to customer accounts according to bank policy and procedure that include but are not limited to:
o Branch Capture
o Exceptions & Return Item processing, working with items such as NSF processing/non-posted Items, ACH Transactions, stop payments
o Monitoring Overdraft Accounts, Account Charge-offs, reporting and recovery
o Daily processing of Charge backs
o Daily Dormant accounts & Annually State Comptroller unclaimed property reporting
o Research Inquiry and Customer Service
o Proof Suspense corrections and Fed Adjustments
o Monthly review and preparation of IOLTA accounts interest reporting
o Levies and Subpoenas
o Account transactions, and general customer questions.
o Yellow Hammer High Dollar Review
o Print & Mail CD Interest Checks
o Return Mail
o Account maintenance
o Lockbox Processing
Mail appropriate customer notification notices. (CD Auto Renew, NSF, etc.)
Monitoring Deposit Operations mail box (Email)
High School Diploma/GED.
2-5 years experience in a similar position.
Experience required in deposit operations and item processing.
Knowledge of MS Office.
This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Green Bank reserves the right to amend and change responsibilities to meet business and organizational needs.